Refund & Return Policy

We want you to be happy with your purchase from Switchback TCG. This policy explains when you can return an item, how refunds work, and what to do if something goes wrong with your order. Last updated: October 2026.

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where applicable. Single cards must be returned in the sleeve and/or toploader they arrived in.

We check every return against what we shipped. If the item that comes back is not the item we sent, or is in a different condition than described at the time of sale, we may refuse the return or issue a partial refund.

• Opened sealed product (such as booster boxes, packs, and tins) once the seal is broken, except where required by law.
• Items marked "final sale" or "as-is" at the time of purchase.
• Gift cards and store credit.
• Pre-orders that have not yet shipped can be cancelled for a refund of the amount you paid. Once a pre-order ships, the normal return rules apply.

Email us at [email protected] with your order number and the items you want to return. We will reply with return instructions. Items sent back without first requesting a return may not be accepted.

Please pack returns with the same care as the original shipment, using sleeves, toploaders, and a rigid or padded mailer. We recommend a tracked shipping service, because we cannot refund returns that never reach us.

Once we receive and inspect your return, we will email you to say whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

If you paid all or part of an order with a gift card or store credit, that portion is refunded to your gift card or store credit balance rather than to a card or bank account, and any remainder goes back to the payment method you used for it.

If you only return part of an order, we refund the price of the returned items.

Original shipping charges are non-refundable unless the return is due to our error (for example, a wrong or defective item). Return shipping costs are the customer's responsibility.

If you receive a damaged, defective, or incorrect item, email us at [email protected] within 3 days of delivery with your order number and clear photos of the item and the packaging. We will arrange a replacement or a refund at no additional cost to you, including the original shipping and return shipping.

If a replacement is out of stock, we will refund you instead.

Most orders arrive in 3 to 5 days after they ship. If your tracking shows no movement for 7 days, or the package has not arrived 10 days after we shipped it, email us at [email protected]. We will look into it with the carrier, and if we confirm the package is lost, we will replace the order or refund you.

Orders that ship without tracking are covered the same way, but please contact us as soon as you think there is a problem, and within 30 days of the ship date.

Email us as soon as possible if you need to change or cancel an order. We can usually cancel for a full refund if the order has not shipped. Once an order has shipped, the return rules above apply.

The fastest way to exchange an item is to return the original under this policy and place a new order. Contact us at [email protected] first to request approval for an exchange.

We grade single cards using standard condition terms (such as Near Mint or Lightly Played) and describe them as accurately as we can. If you think a card does not match its listed condition, contact us within 3 days of delivery with photos, and we will make it right under Section 7.

If something is wrong with your order, please contact us before disputing a charge with your bank. We would much rather fix it directly, and it is usually faster.

Questions about a return or refund? Email [email protected].